Contact the Department for Education

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Your question


If you think a child is in immediate danger or harm, you should contact your local council or the police.


If you have a question about NCA tools, please contact the Standards and Testing Agency on 0300 303 3013.


If you have a question about getting into teaching, please contact the National College for Teaching and Leadership on 0800 389 2500. 


If you have a question about Sure Start maternity grants, please contact the Department for Work and Pensions on 0845 603 6967 or your local job centre.


For questions about teacher numbers, please contact the qualified teacher status helpline on 0207 593 5394.


If you have a question about a data collection, please complete a data collection service request
 
If you are having problems accessing COLLECT, school to school (S2S) or key to success (KtS), please complete a secure access service request
Is your question about an open academy? *
Is your question about an open academy?
Is your question about post-16 education? *
Is your question about post-16 education?

Do you need to attach a document? *
Do you need to attach a document?
 

Your details

Depending on the complexity of your enquiry, we may be able to provide you with a quicker response by telephone. Would you prefer if we contacted you by phone? *
Depending on the complexity of your enquiry, we may be able to provide you with a quicker response by telephone. Would you prefer if we contacted you by phone?
Please indicate below when it would be convenient to call you. Our Public Contact Team operates between 8am and 6pm Monday to Friday. *
Please indicate below when it would be convenient to call you. Our Public Contact Team operates between 8am and 6pm Monday to Friday.

How we will use the information you supply to us

For the purposes of the Data Protection Act (DPA), the Department for Education is the data controller for any personal data you supply to us. This personal data will be processed in accordance with the DPA, only used for the purpose(s) for which you have supplied it to us and only shared with third parties where it is necessary for us to do so and the law allows it.
 
If we share your personal information with another organisation (e.g. a school, an academy, Ofsted or another government department etc.) this will be to help us act upon what you have told us or because these organisations need to be made aware of what you are telling us (in order for them to act upon it). 
 
Please let us know if you do not wish us to share your information with relevant organisations but also be aware that we might not be able to act upon your correspondence if we do not share it. It is also important to note that, in certain circumstances, we might have a legal obligation to share the information that you have supplied to us with other organisations.

Your comment/feedback

Please note we are unable to reply to the feedback you provide in this box. If you require a response, please select ‘Question’.


How we will use the information you supply to us

For the purposes of the Data Protection Act (DPA), the Department for Education is the data controller for any personal data you supply to us. This personal data will be processed in accordance with the DPA, only used for the purpose(s) for which you have supplied it to us and only shared with third parties where it is necessary for us to do so and the law allows it.
 
If we share your personal information with another organisation (e.g. a school, an academy, Ofsted or another government department etc.) this will be to help us act upon what you have told us or because these organisations need to be made aware of what you are telling us (in order for them to act upon it). 
 
Please let us know if you do not wish us to share your information with relevant organisations but also be aware that we might not be able to act upon your correspondence if we do not share it. It is also important to note that, in certain circumstances, we might have a legal obligation to share the information that you have supplied to us with other organisations.

Your complaint

What is your complaint about? *
What is your complaint about?
Is the school an academy? (by academy we also mean free schools, university technical colleges and studio schools) *
Is the school an academy? (by academy we also mean free schools, university technical colleges and studio schools)
Have you followed the academy's complaints procedure? *
Have you followed the academy's complaints procedure?


We can only become involved once you've been through all the steps in the academy's complaints procedure, or if you can show that the academy is not allowing its complaints procedure to be completed. If neither of these apply, you will not be able to continue with this form, but should contact the academy and ask to complete its procedure. Please read our guidance on complaining about an academy.

Have you followed the school's complaints procedure? *
Have you followed the school's complaints procedure?


We can only consider your complaint once you've been through all the steps in the school's complaints procedure, or if you have evidence that the school is not co-operating with its complaints process. Please read our guidance on complaining about a school.


Maintained schools must have a local procedure for dealing with all complaints. They may publish their complaints procedure on their website. You can also ask the school for a paper copy of their complaints procedure.
 
School complaint procedures often include 3 stages:
  1. The school should give you an opportunity to resolve the complaint informally, for example by discussing the issue with a teacher or a senior member of staff.
  2. If you are still not happy,  the school should allow you to make a formal complaint in writing. 
  3. If you remain dissatisfied, the school can organise a hearing with a governor or panel of governors who will consider whether the school handled your formal complaint appropriately.
Schools don't have to deal with complaints in this exact manner, but they should always follow their established complaints procedure.
 
We can only get involved if you can prove that you have been through all the steps in the school's complaints procedure.

 


If you are the parent or carer of a pupil at the academy your complaint is about, the academy must by law offer you the following stages to resolve your complaint:
  1. The academy should give you an opportunity to resolve the complaint informally, for example by discussing the issue with a senior member of staff.
  2. If you are still not happy, the academy should allow you to make a formal complaint in writing.
  3. If you remain dissatisfied, the academy should organise a hearing with a panel made up of at least 3 people not involved in the complaint, one of whom must be independent of the management and running of the academy.
We can only look at complaints that have followed all 3 steps. If you did not go through all these stages with the academy, you must go back to them to complete the process.
 
If you have done that and you can show that the academy is not allowing its complaints procedure to be completed, we might be able to help. Tell us the steps you have taken to complete the academy’s procedure, including any correspondence you have had with the academy to support this.

 

If a panel hearing has taken place, please tell us the date:
If a panel hearing has taken place, please tell us the date:
 

Your details


share
share


Please be aware that we might not be able to act upon your correspondence if we do not share it. It is also important to note that, in certain circumstances, we might have a legal obligation to share the information that you have supplied to us with other organisations.


How we will use the information you supply to us

For the purposes of the Data Protection Act (DPA), the Department for Education is the data controller for any personal data you supply to us. This personal data will be processed in accordance with the DPA, only used for the purpose(s) for which you have supplied it to us and only shared with third parties where it is necessary for us to do so and the law allows it.
 
If we share your personal information with another organisation (e.g. a school, an academy, Ofsted or another government department etc.) this will be to help us act upon what you have told us or because these organisations need to be made aware of what you are telling us (in order for them to act upon it). 
 
Please let us know if you do not wish us to share your information with relevant organisations but also be aware that we might not be able to act upon your correspondence if we do not share it. It is also important to note that, in certain circumstances, we might have a legal obligation to share the information that you have supplied to us with other organisations.

Your details


How we will use the information you supply to us

For the purposes of the Data Protection Act (DPA), the Department for Education is the data controller for any personal data you supply to us. This personal data will be processed in accordance with the DPA, only used for the purpose(s) for which you have supplied it to us and only shared with third parties where it is necessary for us to do so and the law allows it.
 
If we share your personal information with another organisation (e.g. a school, an academy, Ofsted or another government department etc.) this will be to help us act upon what you have told us or because these organisations need to be made aware of what you are telling us (in order for them to act upon it). 
 
Please let us know if you do not wish us to share your information with relevant organisations but also be aware that we might not be able to act upon your correspondence if we do not share it. It is also important to note that, in certain circumstances, we might have a legal obligation to share the information that you have supplied to us with other organisations.

Your disclosure in the public interest (including whistleblowing)

More information about whistleblowing.


Your details

Do you wish to remain anonymous? *
Do you wish to remain anonymous?

Please note that we will not be able to contact you if you choose to remain anonymous.


How we will use the information you supply to us

For the purposes of the Data Protection Act (DPA), the Department for Education is the data controller for any personal data you supply to us. This personal data will be processed in accordance with the DPA, only used for the purpose(s) for which you have supplied it to us and only shared with third parties where it is necessary for us to do so and the law allows it.
 
If we share your personal information with another organisation (e.g. a school, an academy, Ofsted or another government department etc.) this will be to help us act upon what you have told us or because these organisations need to be made aware of what you are telling us (in order for them to act upon it). 
 
Please let us know if you do not wish us to share your information with relevant organisations but also be aware that we might not be able to act upon your correspondence if we do not share it. It is also important to note that, in certain circumstances, we might have a legal obligation to share the information that you have supplied to us with other organisations.

Your FOI request

Before submitting a request, check our previous FOI releases to see if we’ve already answered your question.


Your details


How we will use information you supply to us

For the purpose of the Data Protection Act 1998 (DPA), the Department for Education is the data controller for any personal data you supply to us as part of your FOI request.  Any information which identifies you (or third parties) will only be used for the purpose of handling your request and handled in accordance with the terms of the DPA.


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