Contact the Department for Education

I would like to submit a: *
I would like to submit a:

Your question

For information about becoming a teacher, visit Get into Teaching.

If you want to get qualified teacher status (QTS), read our guidance on QTS

Call Get into Teaching on 0800 389 2500 if you can’t find what you need online.

We aim to respond to written queries within 15 working days.

You might get a quicker response by calling the DfE helpline on 0370 000 2288.

Find GEO content on the GEO page.

Call DfE on 0370 000 2288 if you can’t find the information you need online.

If you’d prefer to use this form, please be aware that we aim to respond within 15 working days.

Find NCA content on the NCA page

Call NCA on 0300 303 3013 if you can’t find the information you need online.

Visit the NCTL teacher services website or call the teacher qualification unit on 020 7593 5394 if you can’t find the information you need online.


If you think a child is in immediate danger or harm, you should contact your local council or the police.


If you have a question about a data collection, please fill in a data collection service request
 
If you’re having problems accessing COLLECT, school to school (S2S) or key to success (KtS), please fill in a secure access service request.

If you want to find a Sure Start Centre in your area, visit our Sure Start search tool.

If you’re looking for guidance on running Sure Start centres, please read our Sure Start statutory guidance.

If you have a question about claiming the Sure Start maternity grant, read our guide on the Sure Start maternity grant. Call Job Centre Plus Social Fund Enquiries on 0345 603 6967 if you can’t find what you need online.​

Call DfE on 0370 000 2288 if you can’t find the Sure Start information you need online. If you’d prefer to use this form, please be aware that we aim to respond within 15 working days.

You might get the information you need more quickly if you call the Department for Education on 0370 000 2288.

If you’d prefer to submit your question in writing through this form, please be aware that we aim to respond within 15 working days.

If you want to speak to someone about your question, you can call the Standards and Testing Agency on 0300 303 3013.

Most people get the information they need more quickly by calling the Department for Education on 0370 000 2288.

If you’d prefer to submit your question in writing through this form, please be aware that we aim to respond within 15 working days.

Is your question about an open institution funded by the Education Funding Agency (EFA)?

Is your question about an open institution funded by the Education Funding Agency (EFA)? *
Is your question about an open institution funded by the Education Funding Agency (EFA)?

For questions around government policy on higher education, please visit GOV.UK.

For information on student funding, please visit the student finance section of GOV.UK.

We aim to respond to written queries within 15 working days.

You might get a quicker response by calling the DfE helpline on 0370 000 2288.

If you want information on becoming an apprentice, please read our apprentice guide.

If you're an employer, visit our guidance on how to take on an apprentice.

If you have a general question around FE and vocational education, you may be able to find the information you require by visiting the SFA website.

We aim to respond within 15 working days.


Do you need to attach a document? *
Do you need to attach a document?
 

Your details

We may be able to respond to your enquiry more quickly by phone. Would you prefer if we contacted you by phone? *
We may be able to respond to your enquiry more quickly by phone. Would you prefer if we contacted you by phone?
Please tell us when is the best time to call you. Our public contact team operates between 8am and 6pm Monday to Friday. *
Please tell us when is the best time to call you. Our public contact team operates between 8am and 6pm Monday to Friday.


Your comment

We're unable to reply to comments you provide in this box. If you need a response, choose 'question'.



Your complaint

What is your complaint about? *
What is your complaint about?
Is the school an academy? (by academy we also mean free schools, university technical colleges and studio schools) *
Is the school an academy? (by academy we also mean free schools, university technical colleges and studio schools)

Maintained schools must have a local procedure for dealing with all complaints. They may publish their complaints procedure on their website. You can also ask the school for a paper copy of their complaints procedure.
 
School complaint procedures often include 3 stages:
  1. The school should give you an opportunity to resolve the complaint informally, for example by discussing the issue with a teacher or a senior member of staff.
  2. If you are still not happy,  the school should allow you to make a formal complaint in writing. 
  3. If you remain dissatisfied, the school can organise a hearing with a governor or panel of governors who will consider whether the school handled your formal complaint appropriately.
Schools don't have to deal with complaints in this exact manner, but they should always follow their established complaints procedure.
 
We can only get involved if you can prove that you have been through all the steps in the school's complaints procedure.

Before submitting your complaint, please read our guidance on complaining about a school.

 
If you are the parent or carer of a pupil at the academy your complaint is about, the academy must by law offer you the following stages to resolve your complaint:
  1. The academy should give you an opportunity to resolve the complaint informally, for example by discussing the issue with a senior member of staff.
  2. If you are still not happy, the academy should allow you to make a formal complaint in writing.
  3. If you remain dissatisfied, the academy should organise a hearing with a panel made up of at least 3 people not involved in the complaint, one of whom must be independent of the management and running of the academy.
We can only look at complaints that have followed all 3 steps. If you did not go through all these stages with the academy, you must go back to them to complete the process.
 
If you have done that and you can show that the academy is not allowing its complaints procedure to be completed, we might be able to help. Tell us the steps you have taken to complete the academy’s procedure, including any correspondence you have had with the academy to support this.
 
Before submitting your complaint, please read our guidance on complaining about an academy.
Have you followed the academy's complaints procedure? *
Have you followed the academy's complaints procedure?


We can only become involved once you've been through all the steps in the academy's complaints procedure, or if you can show that the academy is not allowing its complaints procedure to be completed. If neither of these apply, you will not be able to continue with this form, but should contact the academy and ask to complete its procedure. Please read our guidance on complaining about an academy.

Have you followed the school's complaints procedure? *
Have you followed the school's complaints procedure?


We can only consider your complaint once you've been through all the steps in the school's complaints procedure, or if you have evidence that the school is not co-operating with its complaints process. Please read our guidance on complaining about a school.

We aim to respond to complaints within 15 working days.

If a panel hearing has taken place, please tell us the date:
If a panel hearing has taken place, please tell us the date:
 

Your details


share
share


Please be aware that we might not be able to act upon your correspondence if we do not share it. It is also important to note that, in certain circumstances, we might have a legal obligation to share the information that you have supplied to us with other organisations.


The Department for Education is responsible for education and children's services in England including higher and further education. Read more about what we do.

We aim to respond to complaints within 15 working days.


Your details



Your disclosure in the public interest (including whistleblowing)

More information about whistleblowing.


Your details

Do you wish to remain anonymous? *
Do you wish to remain anonymous?

Please note that we will not be able to contact you if you choose to remain anonymous.



Your freedom of information request

Before submitting a request, check our previous freedom of information (FOI) releases to see if we’ve already answered your question.

Read about how to make an (FOI) request.

Do you need to attach a document? *
Do you need to attach a document?
 

Your details



eForms by AchieveForms